USER PERSONA

Name: Makcik Kiah       Age: 45 Years old  Interest: Like to bake a cheese and chocolate cakes. Occupation: Bussiness woman. Has own bakery shop. Goals & Frustrations when using Technology: Just know how to use the whatsapp and facebook application for receive order and promote it . Favourite Brands/Products: BlueKey(Flour's Brand) , Adela(Butter's Brand), Royal(Baking's Powder Brand). Computer/mobile technology they use: Mobile Technology because easy to used and to understand the flow of it usage. Attitude towards learning: Because Makcik Kiah want to expand her bakery shop and to open up many branch at another state in Malaysia. The challenges for Makcik Kiah is how to promoted her bakery shop.